Messenger is a free app that allows users to text, call and video chat with friends. It syncs with Facebook contacts and is available on mobile devices and desktop.
It also allows businesses to connect with customers in a more personalized manner. Disabling auto reply can help improve customer satisfaction and avoid potential misunderstandings.
Automention is a feature that automatically sends a message to people you’re chatting with.
If someone messages you for the first time, Messenger can automatically greet them with a welcome message or an away message to let them know you’re busy. It’s a great way to alleviate frustration for customers and set clear expectations.
However, don’t rely on auto-replies too much. They can reduce your response times, but not all customer queries require an automated reply.
If you use Gia, make sure to turn off your automated greeting by navigating to your Business Page’s Messaging Settings. Having this feature turned on can interfere with Gia’s ability to chat with leads and transfer them into your Com Portal.